Mitie Security has retained its long-standing partnership with REM following a successful competitive retender, securing a five-year contract to deliver security and intelligence services across four prestigious properties, including at The Shard. Shard Quarter, and in Central London
The contract, which is worth seven figures per annum, will see Mitie continue to provide 24/7 security operations, industry-leading training and development, intelligence and horizon scanning, and a solution designed to enhance occupier and visitor experience.
Building on its position as the UK’s leading intelligence-led, technology-enabled security provider, Mitie will introduce several innovations under the new contract, including:
- A bespoke and dedicated intelligence service to deliver property-specific horizon scanning, risk insight, and
- The implementation of new technologies to support Risk and Incident Management, mass communication and management reporting
- A forward-looking roadmap to deliver continuous improvement and added value to REM’s tenants and residents which will explore our expertise in Technical Security Counter Measures (TSCM), and the WalkSafe personal safety app
There is currently a team of over 150 security professionals working across the portfolio.
Jason Towse, Managing Director, Business Services said:
“We are delighted to extend our partnership with REM, a relationship that dates back to 2018. This contract reflects our shared commitment to innovation, intelligence, and exceptional service. By harnessing our cutting-edge technology and investing in our people, we will deliver a security solution that not only protects these landmark properties and supports safer communities but also enhances the experience for everyone who visits them.”
Notes to editors
About Mitie: The Future of High Performing Places
Founded in 1987, Mitie employs 84,000 colleagues and is the leading technology-led Facilities Management, Transformation and Compliance company in the UK. We are a trusted partner to blue-chip customers across the public and private sectors, working with them to transform their built estates, and the lived experience for their colleagues and customers, as well as providing data-driven insights to inform better decision-making.
In each of our core services of engineering (hard services) and security and hygiene (soft services) we hold market leadership positions. We also deliver transformational projects in the areas of power and grid connections, building fit outs & modernisation, decarbonisation, fire safety & security and telecoms infrastructure, alongside compliance capabilities in fire safety & security and environmental services. Our sector expertise includes central government, critical national infrastructure, defence, financial services, healthcare & life sciences, local government & education, retail & logistics, manufacturing & media and transport & aviation.
We hold industry-leading ESG credentials, including a place on the CDP Climate change A List, and we have received multiple awards including Best Low Carbon Solution and Net Zero Carbon Strategy of the year. We have validated science-based targets that support our ambitions to reach Net Zero. We have been recognised as a UK Top Employer for the seventh consecutive year and Most Admired Company in the Support Services sector. We are also ranked 16th in the Top 100 Apprenticeship Employers and ninth in the Inclusive Top 50 UK Employers list. Find out more at www.Mitie.com.
