MITIE is very pleased to announce that is has won a Gold Global Award for Excellence in FM at the second-annual Global FM Awards for Excellence in Facilities Management. 

MITIE’s entry was for its technology solution to improve customer service at its passengers with restricted mobility (PRM) contract at Luton airport. The entry was submitted as one of the three entries allowed by the British Institute of Facilities Management (BIFM) after MITIE had already been recognised for the solution at the BIFM awards last October, when it won the Innovation in Customer Service Award. 

The Global FM Awards for Excellence in Facilities Management highlight the best practices of the FM world and recognise the strategic importance and value of facilities management. It provides worldwide recognition to those organisations who have presented applications regarding their commitment and successes in facilities management and continuous improvements within the profession. After 12 entries were put through to the final, MITIE was delighted to receive the Gold award on the night with the BIFM also being successful with one of its other entries winning the Platinum award as well. 

MITIE’s award recognises the cost-effective impact that its technology solution has had on customer service within Luton International Airport, helping to improve the service for its passengers with reduced mobility. The software ensures that passengers get to the correct plane, at the correct gate at the correct time, providing higher levels of service for the passenger whilst preventing flight delays and reducing exposure to financial penalties for the airport. 

Mark Hazelwood, Customer Solutions Director for FM, commented: “We are particularly proud of this award as it comes off the back of the skills of our entire department coming together to give our client a really good product. This is a fantastic accomplishment and demonstrates what you can achieve when you work closely with a client and get to really understand their requirements." 

For more information on the Global FM awards, please click on the following link: http://www.globalfm.org/GlobalFMAward2011.asp 

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Notes for editors

What is MITIE?
We’re the strategic outsourcing company. What does that mean in practice? We manage facilities, properties and assets for our clients across the UK and beyond.

We work with our clients in three ways; some take full advantage of our whole range of expertise, others may only need one aspect of what we do:

Strategy and consultancy
+ Facilities and project management
+ Service delivery

Our strategic input can add value at the highest level by helping clients to manage their assets, while our practical management expertise can save customers money and reduce their carbon emissions. We work with a vast number of clients in every industry across both the public and private sectors and deliver the broadest range of services that can be found in one place: from integrated facilities management to engineering maintenance to lifecycle energy management and much more.

There’s a lot more to MITIE than you probably think. We’re a big company with big ambitions – a leading FTSE 250 support services business, with more than 56,000 people, revenues in excess of £1.7bn, and a reputation for being the best.

Visit us at www.mitie.com