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4 July 2018

Mitie wins Ahlsell contract in Norway

  • Mitie’s Norwegian team secures FM and property services contract with retailer Ahlsell
  • First generation outsourcing across 47 sites
  • Innovative helpdesk solution to streamline services and increase efficiency

Mitie has secured a facilities management and property services contract with Ahlsell to manage and maintain all its store locations in Norway. Ahlsell is one of the leading suppliers of materials to the Nordic Facilities Management, Plumbing, Ventilation, Electrical, Tools and Personal Protective Equipment market and employs around 1,000 people across Norway. The Ahlsell contract is the most valuable contract to be secured by Mitie’s dedicated Norway team to date.

Mitie’s responsibilities will include cleaning, waste management, mail services, security, snow clearance and maintenance services as well as providing catering services for meetings. Mitie will partner with Ahlsell in supporting its overarching property management strategy. 

The five-year project covers 47 sites across Norway and will be the first Norwegian client to adopt Mitie’s gatekeeper model. This means Mitie’s team will take on full responsibility for property management, leaving the stores’ own teams free to focus on core business. The service will be backed by a dedicated helpdesk solution which will simplify processes. Channelling all property and facilities requirements through the helpdesk, Mitie will provide data and insight which will enable further service efficiencies and enhanced management information.

Previously, each of the 47 sites managed its own services. This is the first time Ahlsell has outsourced these services which is testament to the strength of Mitie’s business and its robust culture. It also demonstrates Mitie establishing itself as a major player in the Norwegian FM market.

Andrew Smart, Mitie’s Group Head of Occupier Services and International, said:

“This contract with Ahlsell demonstrates the increasing strength of our business in Norway. We piloted this model initially, implementing our innovative helpdesk solution to provide Ahlsell with immediate access to operational and performance data. As a result, we are now supporting Ahlsell’s full FM requirements and their whole estate. We are excited by this win and look forward to developing our relationship with Ahlsell and helping them define their efficiencies and growth.”

Tor Yngve Melbye Administration Manager for Ahlsell, said:

“We want to work more strategically, get a better overview of the stores’ needs and reduce the number of suppliers in the area. We also see that the partnership with Mitie will result in enhanced retail quality and give us more time to focus on our core business and sales that will help us to reach our growth plans.”


Notes to editors

About Mitie Norway

Mitie has had a presence in Norway since 2010 and has since established itself as a country-wide supplier of facilities management. Mitie offers a wide range of services in Norway including Catering, Cleaning, Document Management, Front of House, Landscaping and Technical Services, for a range of clients from the private and public sector.

About Mitie

Founded in 1987, Mitie is the UK’s leading facilities management and professional services company. We offer a range of specialist services including Security, Engineering Services, Catering, Cleaning, Pest Control, Landscaping, Energy and Property Consultancy, Property Maintenance, and Custody Support Services.

Mitie employs 49,000 people across the country, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. We take care of our customers’ people and buildings, by delivering the basics brilliantly and by deploying advanced technology. We are pioneers in the Connected Workspace, using smart analytics to provide valuable insight and deliver efficiencies to create outstanding work environments for customers.