Mitie has been awarded a new £11.8 million Facilities Management (FM) contract by Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT), covering King George Hospital and four associated sites: Fanshawe Health Centre, Bates Industrial Estate, South Street, and Lyon Road. Mitie’s contract includes patient dining, cleaning, reception, security, waste management, pest control, helpdesk, and shuttle bus operations between King George and Queen’s Hospital.
Mitie will support the movement of patients, clinical items, waste and linen across the hospital sites through its smart portering technology which uses AI-driven task management and smartphone-based location tracking to streamline the transportation process. The success of this system was proven in a trial at Cumberland Infirmary, which led to a 58% reduction in task response times, a 65% decrease in the time that porter tasks took and cleaning tasks more than tripling.
Alongside this, Mitie will introduce a wide range of tech-based catering services. For patients, this means they will be able to order meals and drinks quickly and easily. A tablet at their bedside will allow them to choose from a wider range of meal choices, rather than relying on paper menus or verbal orders. The introduction of a new click-and-collect coffee cart will also enable patients to pick up their refreshments without having to wait in queues, improving and personalising their beverage experience.
As part of its commitment to the local community, Mitie will create six new jobs in the first year for individuals not in employment, education or training. Mitie will also provide seven apprenticeship opportunities each year and support volunteering initiatives, including 128 hours for career mentoring within the local community, 80 hours of visits to schools, colleges and universities, providing insight into career opportunities in Facilities Management, and 122 hours of support for healthcare-related charities such as the King George Hospital Charity, which raises funds to support patients, funds and families at the hospital.
Mike Gibson, Managing Director, Healthcare and Education, Mitie, said:
“We’re proud to be partnering with Barking, Havering and Redbridge University Hospitals NHS Trust to deliver a modern, technology-led FM service. From intelligent portering systems that free up clinical time, to click-and-collect catering, we’re making the experience better for patients, visitors and hospital staff.
“We’re also investing in the local community, creating new jobs for people not currently in work or education, offering apprenticeships, and supporting local charities and schools through mentoring and volunteering. It’s about making a real, lasting difference within the Trust’s community.”
Sean Greene, Director of Estates and Facilities, Barking, Havering and Redbridge University Hospitals NHS Trust, said:
“We worked hard with clinical and non-clinical colleagues ahead of awarding our facilities management contracts to ensure we got commitments which would mean something to us and provide real benefit for our communities, such as employing local people.
“It’s great that our ongoing partnership with Mitie will not only benefit our patients, but also local residents.”
Notes to editors
About Mitie: The Future of High Performing Places
Founded in 1987, Mitie employs 80,000 colleagues and is the leading technology-led Facilities Management, Transformation and Compliance company in the UK. We are a trusted partner to around 3,000 customers across the public and private sectors, working with them to transform their built estates, and the lived experience for their colleagues and customers, as well as providing data-driven insights to inform better decision-making.
In each of our core services of engineering (hard services) and security and hygiene (soft services) we hold market leadership positions. We also deliver transformational projects in the areas of power and grid connections, building fit outs & modernisation, decarbonisation, fire safety & security and telecoms infrastructure, alongside compliance capabilities in fire safety & security and environmental services. Our sector expertise includes central government, critical national infrastructure, defence, financial services, healthcare & life sciences, local government & education, retail & logistics, manufacturing & media and transport & aviation.
We hold industry-leading ESG credentials, including a place on the CDP Climate change A List, and we have received multiple awards including Best Low Carbon Solution and Net Zero Carbon Strategy of the year. We have validated science-based targets that support our ambitions to reach Net Zero. We have been recognised as a UK Top Employer for the seventh consecutive year and Most Admired Company in the Support Services sector. We are also ranked 16th in the Top 100 Apprenticeship employers and ninth in the Inclusive Top 50 UK Employers list. Find out more at www.mitie.com