Press Release

20 March 2024

Mitie secures new contract with HMRC

  • Mitie has secured a new five-year contract, with the option to extend up to a total of ten years, with His Majesty’s Revenue and Customs (HMRC) to provide security services across its nationwide estate 
  • The contract, valued at approximately £15 million a year, will see Mitie continue to support HMRC’s ten-year transformation programme by enhancing its security intelligence offering and introducing a new digital risk management tool 
  • Mitie has committed to taking on 75 apprentices, part of its pledge for 5% of its workforce in earn and learn positions as a member of the 5% Club 

Following a competitive procurement process, Mitie has secured a new contract with HMRC to provide security services across 40 sites nationwide, including 12 government hubs located across the UK from Glasgow to Belfast and Leeds to London. Coming into service in June 2024, the contract, valued at approximately £15 million a year, will run for five years with the option to extend up to a total of ten years. This builds on Mitie’s experience as the sole provider of security for HMRC since the services were combined under a single provider five years ago

The new contract will see Mitie continue to support HMRC’s ten-year transformation programme, which aims to modernise the organisation’s offices and buildings and make better use of technology. Mitie will enhance its security intelligence offering by developing a dedicated Security Operations Centre (SOC) for HMRC.  

Mitie will also roll out its digital risk management tool to digitise and streamline the security risk and threat profile assessment process. Through the data-driven software, Mitie’s specialist security analysts will be able to manage and continually update the risk profile across HMRC’s estate in real-time and in response to intelligence on changes in local and national threat levels, enabling faster identification of potential threats.  

Mitie has committed to taking on 75 apprentices on the contract, aligning with the government’s target to increase apprenticeship achievement in the UK and Mitie’s own commitment to having 5% of its workforce in earn and learn positions, as a member of the 5% Club.  

HMRC awarded this contract following Mitie’s reappointment to the Crown Commercial Service framework for Security (RM6257) in October 2022, signifying its commitment to providing security services to the government and wider public sector. 

Jason Towse, Managing Director of Business Services, Mitie, said:  

“To have our contract continued for up to ten more years is recognition of the successful work Mitie has undertaken with HMRC. Having gained extensive knowledge on HMRC’s estate over the last five years, we now look forward to continuing to support HMRC’s transformation by developing our services and focusing on an intelligence-led approach to security alongside the latest forward-thinking technology.”   

Clare Robinson, HMRC Deputy Director, Workplace Policy and Plans, said:  

“We are pleased to confirm that following a robust and competitive process, we have signed a new contract for the provision of security services with Mitie Security Limited.  HMRC looks forward to working again with Mitie, to deliver a high standard of security provision in HMRC's Estate throughout the UK.” 

Notes to editors

About Mitie  

Founded in 1987, Mitie’s job is to look after places where Britain works, and it is the leading facilities management and transformation company in the UK. We offer a range of services to the public sector through our Central Government & Defence and Communities (Local Government & Education, Healthcare and Care & Custody) divisions. Our Technical Services (Engineering Services) and Business Services (Security, Cleaning, Landscapes, Spain and Waste) divisions serve private sector customers in areas such as Financial & Professional Services, Industrials, Retail and Transport, and increasingly the public sector.   

Mitie employs 65,000 people. We take care of our customers’ people and buildings, through the ‘Science of Service’, and we are transforming facilities to be more flexible, safe, sustainable, and attractive to all. Mitie continues to execute its technology-led strategy and in the past twelve months has received multiple awards and validation for its ambitious near and long-term science-based emissions reduction targets from the Science Based Targets initiative (SBTi). Find out more at