MITIE is well known for the way it invests in its people, providing them with the best training in the industry, but it is now taking this skill one step further, by providing training to its clients - globally. 

MITIE’s client services team specialise in the delivery of front-of-house services and their innovative customer service training courses have, up until now, been focused internally to create a team culture of great service. However, their training methods have now convinced leading Middle-Eastern airline carrier, Gulf Air, to choose MITIE to train their sales team in five-star customer service, at their offices in Bahrain. 

Training their call centre based team, MITIE has spent two weeks running a series of three-day courses for 70 people and have been asked to return to undertake further training. Having recently moved their call centre from Oman to Bahrain, an entirely new workforce will be trained in sales techniques, communication skills and customer service, examining what Gulf Air stands for - cutting edge technology combined with traditional Arabian hospitality. 

Rebecca Pettersson, head of Worldwide Contact Centre at Gulf Air, said “Great customer service is a key differentiator in our industry and as Gulf Air aims to be the carrier of choice, training our sales team was a top priority. 

“Five-star service is what we were looking for and with MITIE’s bespoke training sessions, I believe, we will achieve it. The training sessions have energised the team and taught them new and effective techniques that can be taken back to the work place to serve our customers in the most professional manner." 

This global training contract follows a very successful first year for MITIE’s new client services business, which launched in May 2007. The new business has succeeded in setting the standard in five-star front-of-house services, specialising in reception, switchboard, helpdesk, meetings and event management services. They support key clients in financial, legal, automotive and media sectors. 

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For further information please contact: 

David Revis, Investor Relations and PR Manager, MITIE Group PLC
T: 020 7034 7306 M:07979 702465 E: david.revis@mitie.co.uk 

Julia Parker, PR & Events Manager, MITIE Client Services
T: 020 7089 2522 M:07824 834892 E: julia.parker@mitie.co.uk

Editor's Notes:

About MITIE
MITIE is a people business, made up of over 49,000 talented and driven people, all working in one of our key areas of expertise: facilities, property and engineering services.

They bring us passion and we invest in their potential. So when we say that MITIE is a company of world-class people delivering world-class services, we really mean it. The result? 20 years of growth, annual revenues of over £1.4bn, and a reputation for being the very best at what we do.

MITIE installs, manages and maintains, making buildings and their facilities, smarter, greener, safer and better run. We do this for some of the country’s biggest private and public sector organisations, but what’s really different about us, is that we put as much effort into getting the details right for a simple plumbing job as we do to managing an entire office complex.

MITIE is all about having the right people for every job, and the right attitude to getting it done. Simple, really, but it makes all the difference.