MITIE, the strategic outsourcing and asset management company, has secured two ‘Passenger with Reduced Mobility’ (PRM) contracts. One is with Cardiff Airport and the other is with London Luton Airport, with over 75 people transferring to MITIE from the previous incumbent. 

From the moment a passenger arrives at the airport they have the option to use a wheelchair that is fully operated by a trained MITIE PRM specialist. The MITIE person is on hand to collect and transport the passenger through to the aircraft or help them through the airport on their journey home. Part of the new contracts will see the MITIE teams wearing a specially tailored corporate suit and tie that will give a professional appearance at both airports whilst allowing freedom of movement to help transfer people using wheelchairs. 

Effective training helps instil the right attitude as well as enhanced productivity. Training is an integral part of both contracts with each MITIE employee having his or her own personal development programme and specific training for the role they are carrying out. The MITIE team receives training in kinetic and ergonomic people-handling, customer care, communication and dealing with confrontation as well as all relevant health and safety awareness training. 

At London Luton Airport MITIE’s bespoke Vision IT passenger allocation system is being installed. This system allows the team to know when a passenger is planning to arrive and the level of service they require from the outset as well as supplying details of where they are travelling to. 

Johan Venter, Managing Director of MITIE’s transport team, said: “We are delighted to have won both contracts. Providing a world-class service for both airports is a challenge we look forward to and it strengthens our position in the aviation industry.” 

ENDS

For further information, contact:

David Revis, Investor Relations and PR Manager, MITIE Group PLC
T: 020 7034 7306, M: 07979 702465, E: mailto:david.revis@mitie.co.uk

Notes for editors

What is MITIE?
We’re the strategic outsourcing and asset management company.

What does that mean in practice? Providing everything from strategic consultancy, to world-class delivery on the ground. From long-term infrastructure planning, to facilities management, property and engineering services. Our strategic input can add value at the highest level, while our practical management expertise can save customers money and maximise their returns.

At the same time, it’s not just what we do, but how we do it that makes us different. Our people are passionate about what they do, committed to working in partnership with their clients, and will always look for a fresh answer to a new challenge.

We work with our clients in three ways; some take full advantage of our whole range of expertise by buying the whole suite, others may only need one aspect of what we do:

Strategy and consultancy

+ Facilities and project management

+ Service delivery

In other words, we think, we manage, and we deliver.

The thinking phase is all about finding strategic answers to long-term challenges about assets and resources. Facilities and project management puts those plans in place, and our unrivalled range of services is one of the best in the business.

There’s a lot more to MITIE than you probably think. We’re a big company with big ambitions - a leading FTSE 250 support services business, with more than 54,000 people, revenues in excess of £1.7bn, and a reputation for being the best.