Mitie has expanded its partnership with Birmingham Airport with a new three-year contract to provide baggage screening and passenger assistance services. Mitie has been providing security services, such as access control, at the airport for eight years.
As part of its baggage screening service, Mitie will monitor thousands of pieces of check-in luggage for passengers flying from Birmingham Airport every day. With safety of passengers and employees the priority, the screening will allow Mitie to check that prohibited items, such as flammable liquids, are not loaded onto aircraft.
Services for passengers with reduced mobility (PRM) will also be part of the new contract. From the moment a passenger in need of special assistance arrives at the airport, Mitie’s PRM Team will be available to help them travel to and from the aircraft. This support will be key for ensuring an excellent travel experience for passengers with reduced mobility.
Flexibility will be at the centre of Mitie’s service delivery. With changing lockdown restrictions affecting the number of flights, Mitie will continue to work closely with Birmingham Airport to quickly deploy colleagues, to provide the support needed to meet sudden changes in passenger numbers.
Jason Towse, Managing Director, Business Services, Mitie, said:
“Since the pandemic started, our frontline colleagues have continued to deliver outstanding services in helping keep the airport safe, ensuring we continue to adapt to our customer’s changing needs. I am delighted to see the efforts of our people and management team, along with our credibility as the UK’s leading provider of services to the aviation sector, recognised with the expansion of our eight-year relationship. We look forward to working in partnership with Birmingham Airport, as we emerge from the current restrictions, to help keep the experience for passengers and staff safe and enjoyable.”
Al Titterington, Terminal Operations Director, Birmingham Airport, said:
“As a longstanding partner of the airport spanning almost a decade, Mitie has played a key role in maintaining the safety and security of our customers and employees demonstrating flexibility and support throughout the pandemic. The award of this new contract follows a competitive tender process and we are looking forward to working with Mitie over the next 3 years to provide excellent service to our customers and airline partners.”
Notes to editors
Founded in 1987, Mitie is one of the UK’s leading facilities management (FM) and professional services companies. We offer a range of services to Central Government and Defence, Communities (Hospitals, PFI schools and Local Authorities); and Technical Services (Engineering Services, Energy, Water and Real Estate Services) and Business Services (Security, Cleaning and Office Services) to Private Sector clients in Financial Services, Manufacturing, Transport, Retail and Telecoms; and Specialist Services (Care & Custody, Landscapes and Waste Management).
Mitie, which acquired Interserve’s FM business in December 2020, employs 77,500 people and is the champion of the ‘Front-Line Heroes’ who have kept Britain running during the COVID-19 pandemic. We take care of our customers’ people and buildings, by delivering essential services and deploying industry leading technology to create safe and effective workspaces.
The business continues to execute its technology-led strategy and in the past six months has received multiple awards.
Find out more at www.mitie.com.
About Birmingham Airport
Birmingham Airport is the UK’s third largest airport outside London, and the UK’s seventh largest overall.
Pre-pandemic, it handled c13m passengers a year and c35m people live within its two-hour catchment – half the population of the UK.
It is one of the West Midlands’ largest employers, creating jobs for 30,900 people across the West Midlands and adding £1.5bn in GVA to the regional economy.
Sitting in the centre of the country’s road and rail network means that it is one of the UK’s most accessible airports.
It has also made a commitment to become a net zero carbon airport by the year 2033, prioritising zero carbon airport operations and minimising carbon offsets.