Mitie has been awarded a new £50 million contract with cycling and motoring retailer, Halfords Group, to provide engineering maintenance services at over 950 of its sites across the UK and Ireland, including garages, retail stores and offices. The contract will run for five years. 

Mitie will be responsible for the planned and reactive maintenance of building equipment including heating and ventilation systems, lighting, cooling systems, boilers and plumbing across Halfords Group’s estate, delivered by Mitie’s expert team of nationwide mobile engineers. 

Mitie’s technology-led approach to facilities transformation will underpin the contract. Halfords Group colleagues will be able raise maintenance requests, such as a leaking roof or faulty boiler, through Mitie’s award-winning workplace app, Aria. The app enables Halfords Group colleagues to communicate directly with Mitie engineers, so that they can send and receive information to help issues be resolved faster or even prevent them from occurring in the first place.  

Mitie will also roll out its insight platform, Mozaic, which gives site managers access to data such as the status of maintenance jobs, time to complete and first-time fix rates on a live dashboard. The data can be filtered by site, building or equipment type, to give both the Halfords Group and Mitie teams oversight of the jobs being completed across the estate and provide intelligence on where equipment could be operating more efficiently, such as replacing a heating system which is repeatedly malfunctioning to prevent future repair costs and downtime. 

Dan Guest, Managing Director, Technical Services, Mitie, said: 

“We’re proud to have secured this new contract with Halfords Group. We look forward to bringing our facilities transformation expertise and using technology and data to provide Halfords Group with greater insight across its estate and keep its buildings running smoothly.” 

Jon Hill, Group Maintenance and Compliance Manager, Halfords Group, said: 

“We are pleased to have Mitie as a Strategic Partner supporting our Store, Garage, Mobile and Commercial networks. Mitie will enable cost and operational efficiency through their use of technology, giving us greater insight into our physical asset lifecycles. This in turn will support our colleagues and customers in improved services and safety.” 

Notes to editors

About Mitie 

Founded in 1987, Mitie's job is to look after places where Britain works, and it is the leading facilities management company in the UK. We offer a range of services to the public sector through our Central Government & Defence and Communities (Healthcare, Education, Campus & Critical and Care & Custody) divisions. Our Technical Services (Engineering Services, Energy, Water and Real Estate Services) and Business Services (Security, Cleaning, Landscapes, Spain and Waste) divisions serve private sector customers in areas such as Financial & Professional Services, Industrials, Retail and Transport, and increasingly the public sector. 

Mitie employs 64,000 people. We take care of our customers' people and buildings, through the 'Science of Service', and we are transforming facilities to be more flexible, safe, sustainable, and attractive to all. Mitie continues to execute its technology-led strategy and in the past twelve months has received multiple awards and validation for its ambitious near and long-term science-based emissions reduction targets from the Science Based Targets initiative (SBTi). Find out more at www.mitie.com.