MITIE has upgraded the facilities management industry’s first IT and project management software, providing clients with real time information and analysis of what services are being delivered. The paperless, online tool called VisionFM oversees over £200 million in business working with world-class brands like The Cooperative, Capita and First Great Western. 

The strategic outsourcing and energy services company leads the industry to provide a client facing IT solution to manage the full scope of services delivered to a building for its customers. The system currently serves over 30,000 client locations and has earned industry recognition, winning a BIFM and Global FM award. 

Together with its updated IT software, MITIE’s facilities management division has launched VisionFM+, a new helpdesk service for new and existing MITIE customers, expanding helpdesk personnel by 30% in the last year, generating over 25 jobs in Bristol, Belfast and Salford. 

Martyn Freeman, managing director for MITIE’s FM division said: “The cutting-edge VisionFM software is just one example of how MITIE leverages technology and innovation to improve service delivery to our customers. 

“The new helpdesk offering is an extension of this and we are optimistic about the opportunities ahead as we enter this new market.” 

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Notes for editors

What is MITIE?
We’re the strategic outsourcing company. What does that mean in practice? We manage facilities, properties and assets for our clients across the UK and beyond.

We work with our clients in three ways; some take full advantage of our whole range of expertise, others may only need one aspect of what we do:

Strategy and consultancy
+ Facilities and project management
+ Service delivery

Our strategic input can add value at the highest level by helping clients to manage their assets, while our practical management expertise can save customers money and reduce their carbon emissions. We work with a vast number of clients in every industry across both the public and private sectors and deliver the broadest range of services that can be found in one place: from integrated facilities management to engineering maintenance to lifecycle energy management and much more.

There’s a lot more to MITIE than you probably think. We’re a big company with big ambitions – a leading FTSE 250 support services business, with more than 61,000 people, revenues in excess of £1.9bn, and a reputation for being the best.

Visit us at www.mitie.com