Press Release

26 February 2024

Mitie dives under the surface of Facilities Transformation with the launch of its new podcast

  • Mitie has launched its new podcast series ‘The Science of Service Podcast: Facilities Transformation’  
  • Over six episodes, listeners will get unique insight into the future of the facilities management industry, hearing from industry experts and leading voices from Mitie and its customers, including Royal London and Eurostar International 
  • The first of the six episodes is available now, with subsequent episodes released fortnightly on all major podcast platforms 

Mitie is offering a behind the scenes look at the workplaces and facilities of some of Britain’s biggest brands with the launch of its new podcast series, ‘The Science of Service Podcast: Facilities Transformation’. Hosted by workplace and facilities management (FM) commentators, Ian Ellison and Chris Moriarty, the series tells the story of an industry that has often gone unnoticed, as it embarks on a transformation to adapt to customer demands and new ways of working, creating the workplaces of the future. 

Over the six episodes, hosts, Ian and Chris, who also host The Workplace Geeks podcast, explore how innovative technology is at the centre of Facilities Transformation. In the first episode, they join Mitie’s CEO, Phil Bentley, at its headquarters in The Shard to discuss the journey Mitie has been on, investing in technology and data-led decision-making to support its customers. In subsequent episodes, which will be released fortnightly, the hosts visit major workplaces and critical infrastructure around the country to spotlight the cutting-edge technology that is helping to create commute-worthy spaces, tackle climate change, provide hygienic spaces and respond to increasing security threats. 

Across the series, listeners will hear from iconic British brands, as well as industry experts. This includes Professor Alison Wakefield, a researcher of retail security and policing, named one of the top 30 women in cyber security; Leigh Fyffe, who has helped to deliver forward-thinking spaces across Royal London’s estate, including its new state-of-the-art headquarters at 80 Fenchurch Street; and Matt Rogers, Head of UK Security for Eurostar, with over 25 years’ experience in the industry. 

Cijo Joseph, Chief Technology and Information Officer, Mitie said:

“What customers want and need from their facilities is changing. They are creating great places to work that are more secure, more hygienic and that support their net-zero ambitions. Innovation is at the centre of being able to support this evolution, so we’re excited to be working with the Workplace Geeks to share a unique look at what delivering facilities transformation really means.” 

Chris Moriarty, Host, Workplace Geeks said:

“Going behind the curtains of the UK’s biggest facilities management business has been an eye-opening experience. We hear so much about technology these days, but it’s one thing to talk about it, and another to hear customers’ stories first-hand and see in action how, when combined with human expertise, technology is transforming lives.” 

The first episode is live now, with the following episodes to be available to listen at or on all major podcast platforms including Spotify and Apple podcasts.

Notes to editors

About Mitie  

Founded in 1987, Mitie's job is to look after places where Britain works and it is the leading facilities management company in the UK. We offer a range of services to the public sector through our Central Government & Defence and Communities (Healthcare, Education and Campus & Critical) divisions. Our Technical Services (Engineering Services, Energy, Water and Real Estate Services) and Business Services (Security, Cleaning and Office Services) divisions serve private sector customers in Telecoms, Financial & Professional Services, Transport and Industrials and increasingly the public sector. Finally, our Specialist Services (Care & Custody, Landscapes, Waste Management and Spain) division serves both the public and private sectors.  

Mitie employs 65,000 people. We are the champion of the 'Frontline Heroes' who kept Britain working during the pandemic. We take care of our customers' people and buildings, through the 'Science of Service', and we are transforming facilities to be more flexible, safe, sustainable, and attractive to all. Mitie continues to execute its technology-led strategy and in the past twelve months has received multiple awards and validation for its ambitious near and long-term science-based emissions reduction targets from the Science Based Targets initiative (SBTi). Find out more at   

Find out more at  

About Workplace Geeks 

Launched in 2022, the Workplace Geeks podcast is a regular dive into the world of workplace academia. Focusing in on a specific project, we speak to some of the world’s leading researchers into the world of work and explore their methodology, the challenges with the research, the findings and the impacts this can have on practitioners. 

From humble beginnings, the show has now been enjoyed by almost 10,000 people worldwide and is about to enter its third series. The Workplace Geeks podcast is powered by Audiem; a cutting-edge workplace experience analytics programme. Find out more at