Mitie Client Services, the front of house services arm of Mitie, the facilities management company, has become a member of the Institute of Customer Service this month, demonstrating its continued commitment to developing and delivering exceptional customer service.
This membership represents a significant statement of intent by the business to further invest in its people through training and development programmes and industry-recognised qualifications, benchmarking its level of service against the industry and encouraging networking opportunities with other customer-centric organisations.
As the UK’s largest specialist front of house provider, Client Services works with clients across a range of sectors: from finance and legal to media and retail. Managing receptions and room bookings to floor hosting and AV, its teams provide a highly visible support service that ensures clients can focus on their core business activities, whilst making the most of the building’s resources and meeting spaces.
David Howorth, Managing Director of Mitie’s Client Services business said:
“The institute provides a unique opportunity for learning, sharing best practice and networking with a like-minded group of professionals and organisations who are as committed as we are to developing customer service.
“Our approach to exceptional service has always been to ensure our clients’ values and culture are embodied by our team, and that those providing the service have the right levels of training, development and opportunity to excel. The ethos of the institute sits very naturally with this approach and I firmly believe every team member from Client Services will be impacted in some way through our membership.”
Jo Causon, Chief Executive of the Institute of Customer Service comments:
“I’m delighted to welcome Mitie Client Services as members of the Institute of Customer Service. Membership of the Institute provides the opportunity to benchmark against other organisations in a range of sectors, the chance to share with and learn from other members within the extensive network, access to our research and insight, and the opportunity to drive service professionalism, through our customer service qualifications programmes.”
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For further information, contact:
Helen Greenwood, Investor and Public Relations Manager, Mitie Group plc
T: +44 (0)20 3123 8731 E: Helen.Greenwood@mitie.com
