Following a competitive tender process, Mitie has been awarded a new £280 million contract by Network Rail, building on the decade-long partnership between the two organisations. The contract has been let from the Crown Commercial Services Management and Workplace Services Framework (RM6232) for a term of four years with the option to extend for up to three further years and sees four previous contracts brought together under one integrated facilities management (IFM) service.
The contract will see Mitie provide a full suite of IFM services, from planned and reactive maintenance, mechanical and electrical services, and cleaning and hygiene services, through to intelligent security, front of house, waste management and landscaping, as well as additional project work. The 2,250 strong Mitie team will be supporting the entire Network Rail UK estate, providing services at 800 locations nationwide that are vital to their operations, including train stations, critical national infrastructure sites, rail operation centres, trackside operational hubs and corporate offices.
By merging the four previously separate contracts, Mitie will share innovation and best practice more easily across the contract. An example of this is the roll out of Mitie’s new technology to deliver demand-led cleaning and security, enabling services to be focused on areas with the highest usage. A specifically designed Security Assurance Programme will also be launched for the deployment of security regimes against any risks that are identified.
Mitie will also create a dedicated Training Centre of Excellence to deliver contract-specific learning and career development opportunities for employees. This will include delivering bespoke training on customer service, advocacy for the railways, and security awareness. Mitie will also work in partnership with the British Institute of Cleaning Science (BICSc) to provide mentoring for Mitie’s Cleaning Team Leaders, so that they can share this knowledge and deliver their own BICSc training sessions focused on high quality and efficient cleaning practices.
Jason Towse, Managing Director, Business Services, Mitie, said:
“We’re proud to be continuing our 10-year partnership with Network Rail, supporting the smooth operation of Britain’s railways. By bringing together four contracts under one umbrella, we’ll be able to deliver more innovative, efficient and technology and intelligence-led solutions, with better career development opportunities for our people.”
Notes to editors
Founded in 1987, Mitie's job is to look after places where Britain works and it is the leading facilities management company in the UK. We offer a range of services to the public sector through our Central Government & Defence and Communities (Healthcare, Education and Campus & Critical) divisions. Our Technical Services (Engineering Services, Energy, Water and Real Estate Services) and Business Services (Security, Cleaning and Office Services) divisions serve private sector customers in Telecoms, Financial & Professional Services, Transport and Industrials and increasingly the public sector. Finally, our Specialist Services (Care & Custody, Landscapes, Waste Management and Spain) division serves both the public and private sectors.
Mitie employs 64,000 people. We are the champion of the 'Frontline Heroes' who kept Britain working during the pandemic. We take care of our customers' people and buildings, through the 'Science of Service', and we are transforming facilities to be more flexible, safe, sustainable, and attractive to all. Mitie continues to execute its technology-led strategy and in the past twelve months has received multiple awards and validation for its ambitious near and long-term science-based emissions reduction targets from the Science Based Targets initiative (SBTi). Find out more at www.mitie.com.