Press Release

26 March 2018

Mitie awarded Integrated Facilities Management contract with Co-op

  • 3-year Integrated Facilities Contract for all corporate sites
  • Enhancing the workplace experience through the implementation of technology using Mitie Connected Workspace offering
  • Tailored catering through Mitie’s Gather & Gather business

Mitie has been awarded a three-year contract with the Co-op following a competitive tender process. The contract covers cleaning, landscaping, engineering services, security, front of house, catering and waste. These services will be delivered to fully reflect Co-op's commitment to sustainability and employee well-being.

Mitie’s new contract supersedes multiple existing separate facilities contracts and will provide both efficiencies and an improved employee experience. Mitie will oversee facilities management for Co-op’s corporate offices and data centres, which combined cover over 33,000 sqm.

Co-op's support centre in Manchester, One Angel Square, is one of Europe’s most sustainable buildings and is built to a BREEAM “outstanding” rating, achieving a record BREEAM score on opening. Demonstrating its commitment to working with the Co-op, Mitie will make a significant investment in implementing its Connected Workspace technology at One Angel Square. Co-op and Mitie will collaboratively implement tailored technology to capture and manage building usage data. This includes monitoring a number of environmental elements such as temperature and occupancy. Mitie will harness this data and use the insight to make the Co-op’s buildings smarter and working life better for its employees. The initiatives will improve space utilisation for workstations and meeting rooms, and enhance employee well-being through active environment control and well-being monitoring.

Gather & Gather, Mitie’s catering business, offers a fresh approach to food, working closely with independent and local suppliers to stay ahead of market trends. Its focus on sustainable sourcing and value for money approach aligns with the Co-op’s sustainability and diversity ambitions. Gather & Gather will introduce pop-ups and food truck events in partnership with local suppliers to bring innovation and variety to lunch time breaks. Further investments in technology will enhance the experience for colleagues purchasing beverages on site, launching a pre-order service through a mobile app as well as a daily menu microsite.

Mitie also provides cleaning and winter services for around 1,500 Co-op stores and Funeralcare homes across the UK. To date the landscaping team has already carried out over 30,000 gritting visits ensuring Co-op car parks and surrounding environs are safe for Co-op colleagues and customers.

Andrew Thompson, Managing Director, Technical Facilities Management, Mitie said:

“Co-op is a recognised leader in sustainability and Mitie is looking forward to working with the business on championing this commitment. Our Connected Workspace technology solutions will seek to further enhance One Angel Square’s environmental credentials and we have built a package of Mitie services to support and enhance the Co-op’s resilience and well-being goals across its wider estate.”

Ian Smithyman, Head of Contract Management and Service Improvement, Facilities Management, Co-op said:

“Mitie’s promise to customers is to “deliver the basics brilliantly” and that fits in with the Co-op’s ethics and ways of working. Mitie was very strong in the tender process and has taken that position into the early weeks of the contract. I look forward to working with the Mitie team on implementing their connected work space tools, which in turn will drive efficiency and value.”

Notes to editors

About Mitie

Founded in 1987, Mitie is the UK’s leading facilities management and professional services company. We offer a range of specialist services including Security, Engineering Services, Catering, Cleaning, Pest Control, Landscaping, Energy and Property Consultancy, Property Maintenance, and Custody Support Services.

Mitie employs 53,000 people across the country, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. We take care of our customers’ people and buildings, by delivering the basics brilliantly and by deploying advanced technology. We are pioneers in the Connected Workspace, using smart analytics to provide valuable insight and deliver efficiencies to create outstanding work environments for customers.