Press Release

19 February 2018

Mitie awarded Heathrow Terminal 5 contract

  • Cleaning, maintenance and engineering services, and pest control awarded to Mitie in competitive tender
  • More than 350 ex-Carillion jobs secured
  • Mitie to implement Connected Workspace technology in the terminal
  • Contract is fully mobilised, and went live on 1 February 2018

Mitie Group plc has been awarded the facilities management services contract at Heathrow Terminal 5 following a competitive tender, arising from the liquidation of Carillion. The contract includes cleaning, maintenance, engineering services and pest control. Mitie has secured jobs for more than 350 people who will now work for Mitie, with over 260 permanent members of staff being TUPE'd across from Carillion.

As the UK's busiest airport, Heathrow welcomes over 200,000 passengers every day and handles 1,300 flights in any 24-hour period. Opened in 2008, Terminal 5 is the main hub for British Airways boasting a floorspace of more than 360,000 square meters as well as more than 100 shops and restaurants.

The Mitie team will provide flexible, round the clock cover to ensure passenger comfort, maintain a safe environment and improve quality standards. The terminal will also benefit from Mitie's Connected Workspace technology to enhance passenger experience by using data analytics and understanding passenger movements in Terminal 5.

Mitie has a strong relationship with Heathrow and now provides extensive services to four of the top five airports in the UK.    

Phil Bentley, CEO of Mitie said:

"Working in partnership with Heathrow Airport, the team have worked incredibly hard to mobilise this contract in a short space of time, offering a seamless service for passengers, and job security to ex-Carillion colleagues during an uncertain time."

Notes to editors

About Mitie

Mitie is a FTSE 250 business providing a wide range of facilities management and professional services, from real estate consultancy, project management, energy consultancy, compliance, risk assessment and security systems to cleaning, catering, engineering, technical and environmental services and a range of specialist services.

We work in partnership with organisations to deliver long-term savings, managing and maintaining some of the nation's most recognised landmarks for a range of blue-chip public and private sector customers. 

We are the UK's largest Facilities Management Company, employing some 53,000 people across the country.