Interserve, the international support services and construction group, has won a significant new contract with Thomas Cook to deliver facilities services across the holiday company’s UK property portfolio.
The five-year partnership brings together services for both corporate and retail locations for the first time to help the travel group deliver a consistent, high-quality experience for both its employees in the workplace and customers in-store. Interserve already delivers facilities services across Thomas Cook’s 180,000 square foot corporate estate. This includes the provision of cleaning, security, reception, maintenance and electrical services for its office in Peterborough, its Falkirk contact centre and its Manchester office. From the spring of 2018, the account will also cover all of Thomas Cook’s 680 nationwide retail stores and its Manchester aircraft hangar.
Jeff Flanagan, managing director – commercial at Interserve, said:
“The combination of Interserve’s workplace and retail expertise, coupled with our UK-wide reach makes us the ideal partner for Thomas Cook. Our specialist teams understand the company’s needs and, more importantly, the needs of its customers, working to deliver a high-quality experience across its workspaces and high street stores.”
Sam Warden, Head of Procurement and Property for Thomas Cook UK, said:
“Interserve has demonstrated its ability to provide a value for money and consistent service across our corporate and retail facilities. I’m confident that with their support, our employees will continue to meet and exceed our customers’ expectations, whether based in store or working as part of our support teams across the UK.”
The five-year partnership brings together services for both corporate and retail locations for the first time to help the travel group deliver a consistent, high-quality experience for both its employees in the workplace and customers in-store. Interserve already delivers facilities services across Thomas Cook’s 180,000 square foot corporate estate. This includes the provision of cleaning, security, reception, maintenance and electrical services for its office in Peterborough, its Falkirk contact centre and its Manchester office. From the spring of 2018, the account will also cover all of Thomas Cook’s 680 nationwide retail stores and its Manchester aircraft hangar.
Jeff Flanagan, managing director – commercial at Interserve, said:
“The combination of Interserve’s workplace and retail expertise, coupled with our UK-wide reach makes us the ideal partner for Thomas Cook. Our specialist teams understand the company’s needs and, more importantly, the needs of its customers, working to deliver a high-quality experience across its workspaces and high street stores.”
Sam Warden, Head of Procurement and Property for Thomas Cook UK, said:
“Interserve has demonstrated its ability to provide a value for money and consistent service across our corporate and retail facilities. I’m confident that with their support, our employees will continue to meet and exceed our customers’ expectations, whether based in store or working as part of our support teams across the UK.”