Interserve, the international support services and construction group, has been awarded a three-year facilities management account worth £37.5 million with the UK’s largest listed commercial property company Land Securities.
The partnership will see Interserve provide a range of services including security, cleaning, customer service support and waste management across eight of Land Securities’ flagship shopping centres. An additional centre – Westgate in Oxford – will be added to the account from 2017.
Adrian Ringrose, Interserve’s chief executive, said:
“The creation of this partnership is testament to our ability to deliver a cost-effective and integrated service for the retail sector.
“The customer experience is a critical part of the retail offering and we will work with Land Securities to create the best possible experience for visitors and employees at their centres.”
Interserve will work with Land Securities, and its mechanical and electrical supplier NG Bailey, to deliver an enhanced customer experience and establish best practice across centres nationwide. Under the new three-year deal, 560 employees will transfer to Interserve from previous suppliers as part of the new account.
Joanna Waterman, head of consumer experience at Land Securities, said:
“When looking for a new support services provider, we needed a firm who would not only be able to manage the cleaning and maintenance of our shopping centres, but also share our focus on delivering an excellent overall consumer experience across our portfolio.”
Interserve is one of the leading providers of facilities and construction services to the retail sector and manages services at more than 60 shopping centres in the UK as well as in Spain and across the Middle East. Our knowledge and expertise in servicing shopping centres is enhanced by our extensive experience of building and fitting-out malls and shopping outlets in the UK and in the Middle East.
The partnership will see Interserve provide a range of services including security, cleaning, customer service support and waste management across eight of Land Securities’ flagship shopping centres. An additional centre – Westgate in Oxford – will be added to the account from 2017.
Adrian Ringrose, Interserve’s chief executive, said:
“The creation of this partnership is testament to our ability to deliver a cost-effective and integrated service for the retail sector.
“The customer experience is a critical part of the retail offering and we will work with Land Securities to create the best possible experience for visitors and employees at their centres.”
Interserve will work with Land Securities, and its mechanical and electrical supplier NG Bailey, to deliver an enhanced customer experience and establish best practice across centres nationwide. Under the new three-year deal, 560 employees will transfer to Interserve from previous suppliers as part of the new account.
Joanna Waterman, head of consumer experience at Land Securities, said:
“When looking for a new support services provider, we needed a firm who would not only be able to manage the cleaning and maintenance of our shopping centres, but also share our focus on delivering an excellent overall consumer experience across our portfolio.”
Interserve is one of the leading providers of facilities and construction services to the retail sector and manages services at more than 60 shopping centres in the UK as well as in Spain and across the Middle East. Our knowledge and expertise in servicing shopping centres is enhanced by our extensive experience of building and fitting-out malls and shopping outlets in the UK and in the Middle East.