Mitie, the facilities management company, has been recognised for its ‘Outstanding Approach to Repairs and Maintenance’ at the 2016 UK Housing Awards (UKHA), in recognition for its repairs and maintenance contract with Golding Homes.
Regarded as one of the most prestigious awards in the industry, the awards are now in their 20th year and recognise achievements across the social housing sector. Golding Homes collected the award at the Lancaster London Hotel on Tuesday 26 April, which was hosted by Rory Bremner, the impressionist and satirical comedy presenter.
Mitie Property Services and Golding Homes are working together as part of a 10 year repairs and maintenance contract for the housing association’s 7,000 properties across Kent.
The innovative partnership delivered 66,000 repairs, improved customer satisfaction rates to 98.8 per cent, and provided £2.6m of planned maintenance improvements in its first three years. Under the Wholly Owned Subsidiary (WOS) model, branded as Golding Services, the partnership has also achieved annual savings of over £240,000.
The partnership, alongside local Kent business Wellbeing People, has also successfully rolled out the free Health MOT roadshows across Kent, providing a convenient, approachable and engaging method of undertaking a NHS Health Checks. Mitie and Golding Homes also deliver training and skills through a vibrant apprenticeship scheme, providing opportunities and support for vulnerable adults.
Peter Stringer, Chief Executive of Golding Homes, said: “It is a great privilege to win this national award. Our repairs service is vitally important to our customers and therefore to us all. The partnership between Mitie, our residents and our community partners is at the heart of our service delivery and it is great for that to be recognised.
Mathew Bishop, Director of Mitie Property Services commented: “This is a fantastic achievement for our teams who are doing a brilliant job at delivering the high-level repairs service that residents expect.
“Our innovative partnership with Golding Homes means that we are instrumental in driving cost effective solutions that both support the needs of the community and our client and we’re thrilled to have this recognised.”
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For further information, contact:
Lauren Hepburn, Investor and Public Relations Manager, Mitie Group plc
T:+44 20 3123 8720 E:lauren.hepburn@mitie.com
John Telling, Corporate Affairs Director, Mitie Group plc
T:+44 20 3123 8673 E: john.telling@mitie.com
